Recon Dashboard

The challenge with Recon dashboard design was making sense of a tangled web of payment exceptions. Analysts needed a quick way to spot which transactions had gone wrong and more importantly, which companies were having the most issues. Escalating these errors to the support team was a clunky, manual process, and the whole system was hard to navigate without a deep understanding of how everything worked. That’s where Bridge Studio stepped in. We dug into the workflows behind exception handling and designed a clear, intuitive interface that made it easy for analysts to get a high-level view, drill into problems, and escalate them with just a few clicks, all with minimal training required.

Results

Time to resolve an exception: ↓ 57%

Manual input errors: ↓ 24%

Average clicks per resolution: ↓ 51%