UX Design for Bulk Payments in Fintech

UX, UI, Frontend Development

Design disciplines

Onafriq

Client

Johannesburg, South Africa

Location

James Eccleston, Aitor Olavarria, Ali Jala, Daniel Adebonojo & Sol Guzman

Team

The challenge

Making bulk payments simple, scalable, and trusted

Managing thousands of financial transactions at once is a core challenge for modern fintechs. For one of our clients, a leading payment provider, the bulk payment journey was slow, error-prone, and difficult for both internal teams and end users to navigate.

They needed a UX design solution that could:
• Streamline complex workflows for bulk transactions.
• Ensure clarity and compliance in a highly regulated environment.
• Provide a dashboard that scaled easily as transaction volumes grew.
• Increase user confidence and reduce processing errors.

Bridge Studio was brought in to redesign the bulk payment platform from the ground up, focusing on user experience, interface clarity, and product scalability.

Our fintech UX design approach

User-centric fintech UX design

We treat fintech UX challenges as a balance of functionality, trust, and speed. For this project, our approach was divided into key phases:

1. Research & discovery

Stakeholder workshops to understand internal and customer pain points.
Mapping of current workflows and identification of friction points.
Competitor analysis of other fintech payment platforms.

2. Defining user personas

We developed personas around core user types:

Operations Managers needing oversight and error-free execution.
Finance Teams focused on speed, accuracy, and compliance reporting.

3. Process mapping & UX flows

End-to-end user journeys designed to minimise clicks and cognitive load.
Clear separation of bulk payment tasks (setup, review, confirmation).
Error prevention built into every step.

4. Visual design system

A clean interface using neutral greys and a signature highlight colour (yellow) to draw focus.
Typography optimised for quick scanning of numbers and status updates.
Modular design system ensuring scalability across new fintech features.

The Solution: A Smarter Bulk Payments Platform

The redesigned platform turned a complex payment process into a clear, guided experience:

Dashboard Overview → real-time insights into transactions, statuses, and exceptions.
Bulk Upload & Processing → intuitive workflows with error validation upfront.
Compliance & Audit Trails → automated logging for transparency and regulation.
Responsive UI → accessible across desktop and mobile for financial teams on the go.

Results

Average time to process a bulk payment: ↓ 12%

Transactions processed per hour: ↑ 2×

Support tickets related to bulk payments: ↓ 22%

UI style guide: colour & typography

A simple colour guide was developed and was then expanded into a design system for the fintech

Final design

The final web app used intuitive fintech UX design to make complex processes appear simple through reordering the site architecture. Card-sorting was used to rename certain sections that made more sense to the end user.