Fintech apps have become an increasingly popular way for people to manage their finances, pay bills, make investments, and more. These apps offer convenience and accessibility, making it easier for people to stay on top of their financial affairs. However, as with any new technology, there are bound to be a few problems. Here are some of the main problems fintech apps have, and how they are working to resolve them. It's a very high-level overview but please feel free to contact us if you'd like to know more about how we could help you solve any problems you have with your product.

Security concerns with fintech apps

One of the main problems fintechs have is security. With so much personal and financial information being stored on these apps, it's important that they are secure to prevent hacking and data breaches. Fintech apps address this issue by using advanced encryption techniques and regularly updating their security protocols. They also often have secure login processes, such as biometric authentication or two-factor authentication, to ensure that only the rightful owner can access their account.

Limited access to certain financial products

Another problem with fintechs is that they may not offer access to all financial products. For example, some apps may only allow users to make investments in certain stocks or mutual funds. This can be frustrating for users who want to diversify their portfolio or invest in other types of assets. Fintech apps can address this issue by expanding their offerings and partnering with financial institutions to offer a wider range of products.


Fintechs can sometimes be complex, especially for those who are not familiar with financial concepts or technology. This can make it difficult for users to understand how to use the app and make informed financial decisions. To address this issue, many fintech apps offer educational resources, such as blogs and tutorials, to help users understand how the app works and how to make the most of it. These resources can be particularly helpful for those who are new to investing or managing their finances, as they can provide a foundation of knowledge that can help users make informed decisions.

Lack of personalisation

Fintech apps can also lack personalisation, as they may not take into account an individual's unique financial situation or goals. This can lead to generic recommendations or financial planning that may not be tailored to the user's specific needs. To address this issue, some fintech apps offer personalised recommendations or financial planning services to help users achieve their financial goals. These services can be particularly useful for those who are unsure of how to reach their financial goals or who need guidance on how to get there.

Poor UX design in fintech apps

In addition to the above issues, fintech apps can sometimes have poor user experience (UX) design. This can make the app difficult to navigate and frustrating to use, which can turn users off. To address this issue, fintech apps are investing in UX design to make their apps more user-friendly and intuitive. This includes things like clear and concise menus, easy-to-use buttons and functions, and visually appealing graphics and layouts. A well-designed app can make all the difference in terms of user satisfaction and engagement.

Customer service

Another issue that fintechs can face is a lack of effective customer service. This can be particularly problematic when users have questions or issues with their accounts or transactions. To address this issue, many fintech apps offer customer service through various channels, such as phone, email, or live chat. Some even offer 24/7 support to ensure that users can get the help they need whenever they need it.

Lack of trust in fintech apps

Finally, some people may be hesitant to use fintech apps due to a lack of trust. This can be especially true for those who are new to using digital financial tools or who have had negative experiences with other financial products in the past. To address this issue, fintech apps can work to build trust by being transparent about their business practices, offering strong security measures, and providing excellent customer support. They can also partner with reputable financial institutions and earn industry certifications to demonstrate their commitment to professionalism and customer satisfaction. By building trust with users, fintech apps can help alleviate any concerns and make it easier for people to feel comfortable using their services.

Do you need help designing a fintech app?

Bridge Studio would love to help you create your next app or financial product. Feel free to contact our team to arrange a chat.

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